General conditions


General booking conditions


The purpose of this document is to provide information about the general conditions applicable to the processing of bookings through the website (hereinafter “the Website”).

On the Website you will find information about the availability of rooms, rates and services offered by the hotels of the HM HOTELS chain. The bookings processed through the Website are formalised directly between the user and the operating company of the hotel chosen by the former, namely Horrach Moyà Hotels, S.L. (HM HOTELS) in its capacity as administrator of the on-line booking centre, with no relation to the legal relationship established between the two as a result of this process. The list of hotels and operating companies is available in the website’s privacy policy

The processing of bookings implies full and unconditional acceptance of the legal notice, privacy policy and these general conditions (in their latest version). For this reason, we advise you to read these conditions before making your booking each time you access our website, as the <strong>website</strong> reserves the right to change, modify, add or remove any part of these conditions at any time.


These general conditions are subject to the provisions of Law 7/1998, of 13 April on General Contracting Conditions, Spanish Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, as well as all applicable tourism regulations and, collaterally, the Civil Code and the Commercial Code.


The formalisation of bookings through the<strong> Website</strong> is subject to the following clauses:

1. Declarations:

The user declares:

2. Access to the Website

Access to this website is the responsibility of the user.

3. Contracting of products and services through the Website:

3.1. The booking includes the detailed services according to the booking conditions stipulated in the page from which the booking is requested or formalised.

3.2. Accommodation providers, each within the scope of their respective obligations, will be responsible to the user for compliance with the obligations arising from current regulations and the terms and conditions of sale of each of the products and services contracted. The user accepts that Horrach Moyà Hotels, S.L does not assume any obligation or responsibility with regard to those services which it does not provide directly, in particular with regard to any untrue, incomplete, outdated or inaccurate data or information on offers, products or services, prices, characteristics and any other relevant data and information about products and services offered through the Website by accommodation providers.

3.3. These general conditions must be accepted by you before formalising the booking. The contract can be legitimately formalised in any of the languages available on the Website.

4. The process of booking on the

involves 4 steps:

5. Price and payment:

5.1. The conditions, price and payment of the planned stay are those expressly determined in the tariff conditions included in the page on which you make the booking.

5.2. Promotions and offers will only be valid for as long as they remain accessible to the recipients of the service.

5.3. The prices indicated on the Website are retail prices, VAT included. The transaction will be carried out in EUROS, whatever the origin of the customer.

5.4. If you find a lower price on any other website, we will match it. Our best price guarantee will apply if the offer meets the following conditions:

In addition, you must provide us with the following information:

Please note that the price and conditions offered on our website may change at any time, even if you request the same dates.

6. Cancellations/modifications of bookings and no-shows:

6.1 Depending on the applicable conditions, according to the tariff selected by the customer.

6.2. All applicable charges will be made to the bank card you provided at the time of your booking. You expressly consent to the performance of such charges to address possible penalties for cancellations or non-applicable slots.

7. Notifications

All notifications, requests and other communications made by the parties in relation to these general conditions must be made via email or through the contact form available on the website.

8. Nullity of clauses

If one or more of the clauses included in these general conditions should be declared totally or partially null and void or ineffective, it shall only affect said provision or that part which has been so declared, and the general conditions shall subsist with regard to everything else, with such provision (or the part of the same affected) being considered as not having been put in place.

9. Acceptance

The solicitation and formalisation of the booking necessarily implies that you expressly accept each and every one of the present general conditions, considered as an integral part of the booking and completed under the conditions of the tariff and the specific applicable legislation.

10. Applicable law and competent jurisdiction

This contract shall be governed by Spanish law, and to resolve any controversy that may arise with respect to its validity, execution, compliance or resolution, in whole or in part, the parties, expressly waiving any other jurisdiction that may apply to them, shall expressly submit to the jurisdiction of the Courts and Tribunals of Palma de Mallorca (Spain).